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Job Title:	Director of Operations
Job ID:	3.19.00423
Description:  Chance to work for a fast-growing SaaS / A.I. solutions company Join a growing company to help drive global revenue growth Opportunity for an equity stake Help F500 / F1000 clients better manage spend, automate processes, improve compliance and decision making Global world-class enterprises use the solutions to replace outdated finance processes and accelerate business agility Excellent chance to impact revenue and overall GTM success Help drive critical cross-functional operational ownership for collaboration, systems, processes, metrics and reporting, and operational efficiencies across the organization Benefit working for a company that has solid references, financials, and benefits
Responsibilities:  Manage operations across Sales, Marketing, Customer Success, Business Operations and Finance/FP&A with a team of direct and indirect reports Drive operational excellence, implementing and optimizing programs and processes, and ensuring smooth functioning of business functions Serve as the connective link across the organization to ensure stakeholders can successfully execute on integrated projects and operational plans between business units in alignment with strategic goals Institute and drive programs, projects and processes Develop, track and improve analytics, metrics, objectives and goals Foster a collaborative, high-performance culture, encouraging teamwork and professional growth Sales Operations: Develop and implement strategies to drive sales growth and maximize revenue Collaborate with the sales team to establish sales targets, quotas, and incentives Oversee the sales pipeline, forecasting, and performance analysis Ensure efficient sales processes, including lead generation, qualification, and conversion. Marketing Operations: Work closely with the marketing team to develop and execute marketing strategies Monitor marketing campaigns, analyze performance metrics, and optimize ROI Drive lead generation efforts and collaborate with sales to ensure effective lead management Customer Success: Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion Establish and monitor customer success metrics and KPIs Collaborate with other departments to ensure seamless customer experiences across all touchpoints Business Operations: Streamline and optimize business processes, workflows, and systems Monitor and analyze key operational metrics to identify areas for improvement and efficiency Develop and implement strategies to enhance productivity and operational effectiveness Collaborate with cross-functional teams to drive operational initiatives and support business growth Foster the design, implementation, and execution of processes for cross-functional areas of our business to provide timely, visible, and clear bottom-up and top-down communication, documentation and reporting Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management, with the goal of maximizing information sharing, visibility and enablement Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement Create and deliver status reports on cross-company priority initiatives and operational activities for executives and key stakeholders Identify and report roadblocks, risks, and critical dependencies; and ensuring the important ‘stuff’ gets done Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results Report to the Senior Vice President
Requirements:  8+ years of previous operations experience in similar roles 8+ years of experience in project management, analytical problem-solving capabilities, previous operational excellence experience Demonstrated track record of implementing operational improvements Experience in fast paced, SaaS companies working with international teams and reports including US, Asia, and Europe Demonstrated experience managing and leading Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams Demonstrated experience and success managing metrics and KPIs in these operation functions, including pipeline generation, conversion rates and win-loss analysis Strategic Thinking: Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems Proven track record of developing and implementing successful operational strategies Leadership and Communication: Excellent leadership skills with the ability to motivate and inspire teams. Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels Extremely strong organizational skills and business acumen Results-Oriented: Proven ability to drive results and meet or exceed targets and objectives Data-driven mindset with a focus on performance metrics and continuous improvement Industry Knowledge: Solid understanding of the sales, marketing, and customer success functions Familiarity with business operations, including process optimization and efficiency Driven operations professional with a passion for driving business growth and operational excellence Bachelor’s degree in business or science with PMP designation preferred MBA preferred
Contact:	info@pivotalpartnersgroup.com
Date Posted:	12/3/2024
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